Career Opportunities
With 44 years as a non-profit charitable organization serving the community of Nanaimo, Nanaimo Community Hospice Society’s (NCHS) vision is that the dying experience dignity and peace; their caregivers receive the help they need; and their family and friends are supported in their grief.
Dying, caregiving, and grieving are three of life’s greatest challenges. Nanaimo NCHS believes that everyone struggling with these challenges regardless of age, means or culture deserves support. With compassion and dignity, our volunteers and professional staff offer free programs, resources and education to our community when and where it is needed most.
NCHS is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment regardless of their race, colour, religion, sexual orientation, gender identity, national origin, disability and any other category protected under applicable law. We welcome all qualified applicants.
Intake Coordinator
Title: Intake Coordinator
Hours: Permanent part-time position based on 21 hours per week
Pay range: $29.00 to $34.00 per hour depending on experience
Reports To: Program Manager
Summary:
The Intake Coordinator is an administrative role that requires clinical expertise. The Intake Coordinator will be responsible for maintaining front-office client intake, which includes conducting initial interviews with new adult clients and coordinating with the clinical team to ensure clients are registered in programs that best support their needs.
Responsibilities:
• Conducts initial interviews in person or over the phone with new clients to gather information related to their current end-of-life experience, mental health, supports, and perceived needs, and to provide appropriate information related to hospice programs
• Works with clinical team to register clients in appropriate programs
• Enters and maintains client files in database
• Collaborates with other staff in the development of client programs
• Provides other administrative support to the clinical team as needed
• Attends all related meetings including Intake Review Meetings
• Covers reception as needed
• Performs other duties as required
Qualifications:
• Two years of post-secondary education in a related field
• Two or more years of experience as an administrative office assistant is preferred
• Applicable knowledge and understanding of the philosophy of Hospice palliative care and the needs of the dying, their families, and the bereaved
• Excellent communication, organizational, and time management skills
• Proficiency in Microsoft Office Suite and ability to learn new systems
• Ability to communicate compassionately and professionally with people from diverse backgrounds
Additional Criteria:
• Criminal Record Check required
• Vehicle and valid driver’s license required
• Current CPR/First Aid certification is considered an asset
Please send your resume and cover letter to bonnier@nanaimohospice.com